Agreement on the use of the Wiki-exchange service
1.1 wiki-exchange - the name of the electronic currency exchange service, is a trademark.
1.2 Service - a site that provides services on the Internet for the sale and purchase of electronic and fiat currencies.
1.3 User - any individual using the services of the "wiki-exchange" service.
1.4 Payment - transfer of electronic and / or other currency from the payer to the recipient.
1.5 Rate - the value ratio of two electronic currencies during their exchange.
1.6 Partner - a person who attracts new users to the wiki-exchange Service, in accordance with the rules of the service.
1.7 Application - information submitted by the User, using the means of the Service, in electronic form, indicating his intention to use the services of the Service on the terms proposed by the Service and specified in the parameters of the application.
1.8 Application number - an individual exchange number on the exchanger. Assigned to each new application and is not repeated. The application number is known only to the user who made the application. At this number, the client can contact technical support to resolve issues related to the application.
1.9 Identity verification is the process of verifying that a person is who they say they are.
1.10 Verification of a card is a verification that the card belongs to its owner. The conditions for checking ownership are established by the Service.
2.1 This agreement (hereinafter referred to as the Agreement) describes the rules and conditions on the basis of which the services of the “wiki-exchange” Service are provided. By starting to use the services of the “wiki-exchange” service, the user agrees that he has read and agrees with all the rules of the Agreement. The current version of the Agreement is located for public access on the website of the service wiki-exchange.com and can be changed by the Service Administration unilaterally without notifying the User.
2.2 In situations where, under the terms of the current legislation of the country in which the User lives or other agreements, the User cannot use the services of the Service, the use of these services by the User is prohibited by these rules and will be recognized as illegal.
2.3 The Service undertakes to ensure the confidentiality of information about the User and his operations on the Service. The Service can provide confidential information about the client only at the request of authorized state bodies, officials or representatives of Payment systems, if there are legal grounds for this.
3.1 The subject of this Agreement is the provision to the User of the wiki-exchange Service of the service for the purchase or sale of electronic and fiat currencies and other services provided on the service.
4.1.1 The wiki-exchange service is not responsible for the consequences of incorrect operation of the service and for the mistakes that the user made during the operation of the service.
4.1.2 In a situation where the exchange is completed and the funds on the application are sent to the details specified by the client, it is not possible to cancel the application and return the funds.
4.1.3 The service is not responsible for losses incurred due to the inoperability of the equipment on the user"s side.
4.1.4 The service is not responsible for financial losses due to transfer delays.
4.1. 5 Service is not responsible for delays on the side of service providers (exchanges, financial institutions, payment systems, banks).
4.1.6 The user confirms that he has legal grounds for disposing of the funds used in the exchange.
4.1.7 The Service is not responsible for blocking user accounts when transferring to the details of the Service or receiving funds to its details from the Service.
4.1.8 The exchange service does not refund the funds spent on paying the commission when transferring to the details of the Service.
4.1.9 If the User clicked on the “Create Application” button, then he agrees with all the clauses of this agreement.
4.1.10 The service does not provide videos, screenshots, photos and other information on translations
4.1.11 The exchange is considered completed after the transfer of funds to the details provided by the user.
4.1.12 In directions to hryvnia and tenge, the exchange service sends in rubles. In this regard, the amount that will be credited to your account in hryvnia or tenge will differ from the amount declared on the site.
4.1.13 Banking operations, according to the regulations of the banks themselves, may take up to five business days. The exchange service is not responsible for delays from the bank.
4.1.14 The exchange service is not responsible for third-party payment systems.
4.1.15 If it is impossible to change the details (card, wallet), the money is returned to the Client after his request.
4.1.16 The exchange service has the right to refund funds in the event of a technical malfunction in the operation of the site, including in the case of incorrect calculation of rates. The exchange service does not compensate the user"s possible losses due to the exchange rate dynamics and returns only the amount that the user sent to the exchange service.
4.1.17 In any case, when a refund is made, a commission of 5% is withheld, except for clause 6.6.5.
4.2 Service undertakes:
4.2.1 Provide the Client with electronic money exchange services in accordance with the rules and regulations of this Agreement.
4.2.2 Provide the Client with the necessary technical and consulting assistance.
4.2.3 Maintain accurate statistics on discounts and referral accruals of Clients.
4.2.4 Take all possible and available actions to prevent attempts of illegal trading, financial fraud and money laundering using the services of the Service.
4.2.5 Keep secret and not disclose information on exchange transactions, as well as personal data of Clients to third parties.
4.3 The user undertakes:
4.3.1 Indicate correct and reliable data on the site.
4.3.2 Comply with the terms of this Agreement.
4.3.3 Do not violate the current legislation of the country in which the client is located, exchanging on the wiki-exchange service.
4.3.4 When registering, indicate your correct e-mail address.
4.3.5 In cases where the data in the application is not correct, contact the service administration by mail with the information that the administration will request. Correspondence must be carried out from the mail indicated in the application.
4.3.6 In case of no receipt of funds and/or partial/incomplete receipt of funds to the client"s details, contact the administration of the Service no later than 30 days from the moment the application was created. Otherwise, funds will not be credited.
4.3.7 Do not use the service and its functionality for illegal purposes, in order to hide income and evade taxation, as well as illegal profit making.
4.3.8 Use your account on the service solely, without providing access to your personal account to third parties.
4.3.9 Transfer to the details of the service independently, without the involvement of third parties. Including it is forbidden to create exchanges on other exchange services indicating the details belonging to the wiki-exchange service.
4.3.10. After the status of the application has been changed to successful, the client is obliged to check the receipt of funds and make sure that the funds have arrived and have arrived in full. Claims on the amount of funds received and on the very fact of receipt of funds are accepted within a maximum of three months from the date of creation of the application, but the terms may be reduced due to the specifics of the exchange service.
4.3.11 The User guarantees that at the time of using the Service he has reached the age of majority, in accordance with the laws of the country where the User is located.
4.4 The user has the right:
4.4.1 Use the services of the service if they do not violate the terms of this agreement.
4.4.2 Receive technical and informational support of the service in matters related to the operation of the wiki-exchange service.
4.5 The Service has the right:
4.5.1 Suspend the service for a technical break, notifying users on the site.
4.5.2 Change/delete/add exchange directions, edit the payment method for each direction.
4.5.3 Online adjust the exchange rate on the site in all directions.
4.5.4 Request documents confirming the client"s right to own the wallet used in the exchange.
4.5.5 Restrict the user"s access to the service in cases where the user violates one or more clauses of this agreement.
4.5.6 Process the client"s request to provide an individual exchange number. According to paragraph 6.4. the client himself is responsible for disseminating information about his application. Thus, the exchange service can consult, correct the details and process the application for providing the application number both in the chat and by mail, regardless of which mail was indicated in the application.
4.5.7 Change/delete/add the list of services provided.
4.5.8 Refuse the user to provide services with an explanation of the reasons.
4.5.9 Request documents confirming that the user made the transfer on his own, without the involvement of third parties.
4.5.10. The exchange service does not process exchanges if the client has not specified a tag or payment id, memo, message for ripple , monero, nem, stellar, eos cryptocurrencies, respectively. We do not provide screenshots / photos, videos of cryptocurrency data wallets. If the funds are not received due to the fact that the tag/payment id/memo/message was not specified, all responsibility lies with the client.
4.5.10 The exchanger will block the application, where the bitcoin wallet with high risk is indicated, as well as the wallet of prohibited sites. It will also block the application if you transferred from prohibited sites or from high-risk wallets. Funds will be blocked for a long time and may not be returned.
4.5.11 Recalculate the order, or return funds to the client in case of high volatility in the exchange direction.
4.5.12 Recalculate the application, or refund the client if the confirmation of your transaction took more than 20 minutes.4.5.13 Recalculate the application, or refund the client without explaining the reasons.
5.1 The user confirms that he provided reliable data during registration. The specified data will be used to inform the client, as well as for communication.
5.2 The default notification method is sending notifications to the e-mail address specified during registration.
5.3 The Service has the right to notify the user of important changes in the operation of the Service, at its discretion, by sending a notification to the email address specified during registration.
5.4 The user can contact the service around the clock, via chat or write a letter to the e-mail address provided in the Contacts section.
5.5. The service processes requests from the client on applications no older than three months. If the client applies for an application older than three months, then this appeal will not be satisfied due to the specifics of the exchange service.
5.6. Passing verification includes not only passing the procedure on the https://wiki-exchange.com/verification page , but also providing information that may be additionally requested by the service. This information may include the provision of a video, a selfie, the provision of other information that will be necessary for the service to identify the user.
6.1 The wiki-exchange service has the right to collect, store and process personal data, as well as other data used by the user when interacting with the services provided by the service.
6.2 The Service has the right to transfer the received data to third parties in order to fulfill this Agreement, as well as in cases where it is required by applicable law, upon request from law enforcement agencies.
6.3 Online wallet addresses from ongoing transactions on the Service are subject to automatic AML verification.
6.4 The client is responsible for disseminating information about exchanges.
6.5. The Service has the right to request verification of the User if the User"s online wallet address specified in the application is associated with the following definitions: Stolen Coins, Scam, Ransom, Mixing Service, Fraudulent Exchange, Darknet Service, Darknet Marketplace, Illegal Service. If a connection is detected, then after the verification by the User, the funds will be returned to the User"s details, but minus a commission of 10%.
The Parties are released from liability for non-fulfillment or improper fulfillment of the terms of the Agreement, in cases where this was caused by force majeure circumstances. Such circumstances include war, natural disasters, fire, decision of the authorities, terrorist attack, riots, failure of the power grid, lack of access to the Internet. Force majeure also includes situations where the processing of an application cannot be fully completed due to incorrect operation of third-party services (PS, banks, exchanges).
Dear user, with the help of our affiliate program, you can earn money with us. By inviting, through your affiliate link, new users to our site. You will receive 15% of the profit received by the exchanger at the request of your referral. For example, if the exchange service made a profit from the exchange in the amount of 10,000 rubles, you will receive 1,500 rubles of referral reward.